top of page

Methods

I love what I do. I have a deep curiosity and a thirst for solving problems. Human-centered design thinking to solve problems is my raison d'etre, and I wouldn't have it any other way.   

​

To do that, I employ a variety of methods and frameworks to understand users, their behaviors, and their needs:

RESEARCH METHODS

  • In-depth user interviews

  • User testing

  • Moderated & unmoderated testing

  • Qualitative & quantitative research

  • Affinity diagrams

  • Capture & scan

  • Heatmaps and click tracking

  • Persona development

  • Eye tracking studies

  • Heuristic evaluation

  • Card sorting

  • Surveying

  • Competitive analysis

  • Preference testing

  • A/B testing

  • Contextual inquiry

  • Customer journey maps

  • Service blueprints

DESIGN METHODS

  • Low-fidelity wireframes

  • High-fidelity wireframes

  • Prototyping

  • Interface design

  • User flows and task flows

  • Information architecture (IA)

  • Site maps

  • Content inventory

  • Interaction design

  • Visual design

  • Microinteractions

  • Responsive design

  • Mobile-first design

  • Adaptive design

  • Accessibility design

  • WCAG guidelines

  • Inclusive design

  • Design critiques and reviews

FRAMEWORKS

  • Design thinking

  • Service design thinking

  • Atomic design

  • Human-Centered Design (HCD)

  • User-Centered Design (UCD)

  • Jobs to Be Done (JTBD)

  • Agile UX

  • Tenet & trap heuristics 

  • Outcome driven innovation

  • Goal-Directed design

  • Triple diamond model​

CONTINUING EDUCATION

  • NNG Training

  • LinkedIn Courses

  • Coursera Courses  

  • Config

  • World Usability Day

bottom of page